UTS Insearch Student Charter

Enrolment Policy

Student Application, Admission and Enrolment Policy

New enrolments

You must pay your tuition fees, or submit the following prior to enrolment (at admission stage):

  • A request for FEE-HELP assistance form, or
  • A formal scholarship letter confirming the payment of fees issued by a Cultural Mission or relevant government body, or
  • A financial guarantee confirming your scholarship, issued by a Cultural Mission or relevant government body.

Last day to enrol

You must enrol or re-enrol by the end of the first day of week one to avoid a late fee. International students who have not re-enrolled by Friday of week one will be reported to the Department of Home Affairs for failure to re-enrol. Domestic students who fail to re-enrol by Friday of week one and who have not arranged with the Student Centre to defer their course, will be withdrawn from the course.

Last day to add a subject

The last day to add an additional subject to your study plan is Friday of week one. You may not enrol in more than the published stage load for your course, except in exceptional circumstances and with the approval of the Program Manager.

Last day to withdraw from a subject without academic penalty

You are permitted to drop a subject from your study plan up to and including the Census Date, which is Friday of week four of classes. However, if you are an international student, it is a condition of your student visa that you enrol and attend the published subjects for each stage of your course.

Study loads

International students enrolled in diploma programs or UTS Foundation Studies are required by the Department of Home Affairs to undertake a full-time study load. Domestic students enrolled in diploma programs are permitted to take less than the standard published study load, but would normally be expected to take a minimum of two subjects per semester.

Pre-requisites and co-requisites

You cannot enrol in a subject, which has a pre-requisite, without first successfully completing the pre-requisite unless there are exceptional circumstances and you have the permission of the Program Manager.

Maximum number of subjects

You cannot normally enrol in more than the standard number of subjects for the stage of your course. You may only be allowed to enrol in more than the standard number of subjects for your course in exceptional circumstances, and with the approval of the Program Manager.

Recognition of Prior Learning Policy

If you are seeking exemption from subjects at UTS Insearch on the basis of an equivalent level of study at a previous institution, you can apply at the same time as submitting your application for entry into UTS Insearch. However, applications for exemptions with all necessary documentation can be made up until the end of week one of the first semester of study at UTS Insearch. No exemptions will be granted towards UTS Foundation Studies.The UTS Insearch Assessment Policy outlines the principles on formal examinations, moderation, appeals against grades, special consideration and special needs. UTS Insearch uses an assessment method that refers to pre-set criteria resulting in grades: High Distinction, Distinction, Credit, Pass, Fail.

Fee Help Student Policy

International Student Transfer Request Assessment Policy

International Student Transfer Request to Other Providers from Insearch Assessment Procedure

Deferring and Cancelling Student Enrolment Policy

Refund Policy

Assessment Policy

The primary goal of assessments at UTS Insearch are to encourage learning and to indicate the level of progress or achievement, both for the student and for UTS Insearch. Assessment events are criterion-referenced and are listed with the weighting of each assessment event and the submission requirements in the Subject Outline. Subject Outlines are available to you in both electronic and hard copy.

Assessment Policy

Attendance Policy for UTS Foundation Studies and English Language Programs

UTS Insearch believes good attendance is important in order to achieve the desired educational outcomes. For international students, maintaining satisfactory attendance is a student visa requirement. Regular class attendance is essential in order for students to progress satisfactorily in their course and to be deemed as a genuine / bona fide student.

UTS Insearch will report students to the Department of Home Affairs for non-attendance via PRISMS as per the conditions outlined in the UTS Foundation Studies Attendance policy. An outcome of reporting a student for non-attendance via PRISMS is the student visa may be cancelled.

UTS Foundation Studies Attendance Policy

Attendance Procedure UTS Foundation Studies

ELT Attendance Policy

ELT Attendance Procedure

Academic Course Progress

Academic Course Progress Policy (International)

Academic Course Progress Procedure (International)

Academic Course Progress Policy (Domestic)

Academic Course Progress Procedure (Domestic)

Academic Course Progress and Completion Policy (Offshore)

Academic students must demonstrate that they are progressing in their course by achieving each of the following:

  • Passing 50 per cent or more of the subjects attempted in any study period.
  • Not failing a subject more than once.
  • No more than 5 fail results on their entire record.

For international students the ESOS framework and Department of Home Affairs student visa conditions require that students maintain satisfactory academic progress in their course.

UTS Insearch will report students to the Department of Home Affairs for unsatisfactory course progress via PRISMS as per the conditions outlined in the Academic Course Progress Policy. An outcome of reporting a student for unsatisfactory course progress via PRISMS is the student visa may be cancelled.

ELT Course Progress (International)

Completion Within Expected Duration of Study

International students, studying at UTS Insearch on a student visa must complete the course within the duration as specified in their e-CoE. UTS Insearch will monitor the workload of students in order to ensure they complete on time and will only allow students to extend the expected duration of study for the course, through issuing a new e-CoE, in limited circumstances.

Academic Integrity Policy

Academic Integrity Policy

While studying at UTS Insearch you are expected to maintain high standards of academic honesty and integrity. You will be penalised if you seek to gain unfair advantage by copying another student’s work, or in any way misleading a lecturer or tutor about your knowledge, ability or the amount of original work you have done or assist other students to do so.

There are 5 levels of penalties:

  1. Reprimand
  2. Reduction in marks
  3. Fail grade for the assessment event
  4. Fail grade for the subject
  5. Exclusion from UTS Insearch

All appeals must be in writing addressed to the Dean of Studies and lodged with the Student Centre within 7 days of the date you are notified of the decision. You must demonstrate that there were procedural or factual errors in the decision made.

Non-Academic Misconduct Policy

While studying  at UTS Insearch you are expected to respect other students, staff and property so that learning and teaching at UTS Insearch can take place freely, safely and without impediment due to the misconduct of others.

Non-academic misconduct includes contraventions of UTS Insearch’s rules, policies and procedures and also includes but is not limited to breaches of confidentiality and privacy, discrimination, submission of fraudulent documentation, intimidation or assault on another student or staff member at UTS Insearch.

Student Complaints and Appeals Policy

Student Complaints and Appeals Policy

Student Complaints and Appeals Procedure

UTS Insearch views student complaints as providing an opportunity to review and improve its policies and practices and also to gain insight into student levels of satisfaction. Complaints can be forwarded to Complaint@insearch.edu.au. UTS Insearch regards student complaints as a confidential matter, however UTS Insearch will usually not accept anonymous complaints. Procedural fairness will be observed in all aspects of handling a complaint. Where necessary, UTS Insearch will provide an interpreter throughout the complaint handling process.

This policy is designed to ensure procedural fairness, facilitate a consistent handling of complaints and meet best practice standards of complaint handling.

If you are unsatisfied with the outcome of a complaint you can pursue the complaint with a third independent party.

Education Access and Inclusion Policy

Education Access and Inclusion Policy

Special Needs Support Procedure 

The policy sets out the principles for providing inclusive and equitable access to education for all Insearch students, but expressly ensures that students with a disability, learning need or health issue can access and participate in their education on the same basis as other students.

The policy complies with the Human Rights and Equal Opportunity Commission Act 1986, the Disability Discrimination Act 1992, the UN Convention of the Rights of Persons with Disabilities 2006, as well as the Disability Standards for Education 2005 (and the 2015 review).

If you have a disability, learning need or health issue you should advise UTS Insearch of this when completing the ‘Domestic or International Application Form’. Relevant supporting documentation ( e.g. medical certificate or counsellor’s letter) should also be provided.

Insearch commits to maintaining student privacy, in accordance with the Insearch Privacy Policy.

Special Consideration

Special Consideration Procedure

Special Consideration is the use of academic judgement to determine if your performance in an assessment item has been affected by illness or misadventure. If you have experienced serious illness or if a traumatic incident has affected your performance in an assessment item, you can apply for Special Consideration.

 

Under what circumstances can you apply for special consideration?

  • Serious illness or injury, hospital admission, severe anxiety or depression
  • Death of a parent or sibling, family or relationship breakdown
  • Being a victim of crime, severe disruption to domestic arrangements
  • Exceptional employment demands such as active service (eg. ADF Reserves, bushfire and SES services).

 

What evidence do you need to submit?

You must first meet with a UTS Insearch Academic Adviser to discuss your situation and they will advise you of what evidence you will need to support your request. You must obtain a Request for Special Consideration form from the Academic Adviser and then you must complete the form and lodge it in person with the Academic Adviser: Level 4, 187 Thomas Street (Blue Building) Haymarket. The professional authority section of the form must be completed and signed for a request to be considered.

The professional authority must be completed and signed by a:

  • Registered medical practitioner
  • Registered psychologist or other registered counsellor
  • Minister of religion (only if religious commitments have impacted on ability to do assessments)

Documentation such as a medical report, death notice or certificate, police report or statutory declaration may be attached to this form. The Academic Advisers will keep your documentation in a confidential file.

The severity and period of illness must be clearly stated in the professional authority section. Backdated medical certificates, receipts for medical fees or medical certificates from non-registered practitioners will not be accepted.

If you miss a mid-semester or final exam, you must submit a Request for Special Exam (due to Illness/Misadventure).

 

Who will consider your request?

Your request will be assessed by the Associate Dean of Studies. If approved, the Associate Dean of Studies will inform the Subject Coordinator who will apply the Special Consideration provisions to your results in the assessment in the relevant subject and will notify you by email of any extension or alternative assessment deadlines. Such deadlines cannot extend beyond the final day of the second week of the special exams except in exceptional circumstances.

All requests for Special Consideration must be lodged no later than five working days after the due date of the assessment.

Critical Incident Policy – Student Management

Education Equivalence Policy

ICT Acceptable Use and Security Policy

ICT Security Policy 

The following code of conduct is to provide students with a set of disciplines that will help protect and secure UTS Insearch’s systems and network environment.

You must not:

  • give your password to another person, or have it in written form where it is likely to be seen by another person
  • obtain passwords which you are not authorised to have
  • use another person’s identification when signing onto a UTS Insearch computer or network
  • use UTS Insearch computing facilities for purposes not related to legitimate business or study activities
  • use UTS Insearch computing facilities to purposely disrupt other users
  • introduce tools that could be used to hack, disrupt, or alter system software or alter system security
  • copy or load software of any kind onto any computer unless authorised by the systems manager or network administrator
  • access data on any UTS Insearch computer or any computer via the UTS Insearch network unless you have been assigned access rights to the data.

Homestay, Residential Accommodation and Welfare Policy