There are certain rights you are guaranteed in Australia, regardless of whether you’re an international student or born and raised in Australia. Learn more below about protections while studying and living here.
Have you ever bought an unreliable appliance or got overcharged for a service? Well, the government can help you. Australian Consumer Law includes legal protection guaranteeing consumer rights when buying goods and services, even to international students. If you have a problem with goods or services that you have bought or are considering buying, visit the NSW Fair Trading website. There, you can also lodge a complaint about a business and learn more about your rights as a consumer.
Like many international students, you may get a part time or casual job
to help pay your living expenses while you study in Australia. However, it is important that you know your rights in the workplace
whether you’re a domestic or international student at UTS Insearch.
Overseas Students Ombudsman
The Overseas Students Ombudsman (OSO) investigates issues that overseas students have with universities, schools and training institutions in Australia. To lodge a complaint or learn the details of what the Ombudsman can investigate, visit ombo.nsw.gov.au
Tuition Protection Service
The Tuition Protection Service (TPS) can help you if your school is unable to fully deliver your program of study. The TPS may also aid you if you have withdrawn from, or not started, your program and are eligible for a refund of tuition fees and the institution has not paid them. Find out more about the TPS at the service’s website
Australia has strict privacy laws that differ from some other countries. The Privacy Act
gives greater control and regulation to the way individuals' personal information is handled.
UTS Insearch is committed to maintaining the privacy of all individuals who we deal with.
That’s why in most cases, UTS Insearch is unable to provide personal information about students or their general wellbeing, except to parents of students who are under the age of 18.
sets out how we collect, secure, use, handle and disclose your personal information.